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Tweet Wednesday 20th March 2019

Participant Satisfaction Survey

In 2018 British Orienteering established a feedback programme to gather insight into the participant experience at local and regional events.

The Participant Satisfaction Survey was rolled out to develop an understanding of overall satisfaction and identify participant-focused development opportunities.

We would like to thank the 421 participants took the time to feedback their views and to the 7 clubs that have been working with us on this project.

We are delighted to find that;

  • 95% of respondents indicated that “Overall the event met [their] expectations”
  • 95% of respondents say they “would recommend the event to family and friends”
  • 92% of respondents are very likely to take part in further orienteering events.
Participant Satisfaction Survey

The feedback has also helped us identify several ways we can improve the events and we are now working with the clubs involved in several development areas, including:

  • Communicating Event Information
  • Growing Event Participation
  • Gathering Specific Insight.

Clubs who are interested in better understanding the participant experience at their events are invited to get involved in this programme. We are extending this insight work to a further 6 clubs, who will benefit from event-specific reports as well as overall club reports highlighting successes and providing actionable development recommendations.

The full report infographic can be found here.

For more information please email Rayan Sammut, Competitions Officer: rsammut@britishorienteering.org.uk or call 07442 493149.

 

Footnote:  

2018 Participating Clubs: Berkshire Orienteers (BKO); Bristol Orienteering Klub (BOK); City of Birmingham Orienteering Club (COBOC); Cleveland Orienteering Klub (CLOK); Eborienteers (EBOR); Leicestershire Orienteering Club (LEI); Nottinghamshire Orienteering Club (NOC). 

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